1. Introduction
Clakra ("we", "us", "our") operates the clakra.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Clakra, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services.
2. Information We Collect
2.1 Account Information
When you sign in with Google OAuth, we collect your email address, display name, and profile picture URL. This information is used to create and manage your account.
2.2 Usage Data
We collect information about how you use Clakra, including:
- Generation prompts and parameters
- Generated content metadata (model used, duration, resolution)
- Credit usage and transaction history
- Feature usage patterns and preferences
2.3 Uploaded Content
When you upload source media (images or videos) for generation, we store these files temporarily on Cloudflare R2 to process your requests. Uploaded files are automatically deleted after 24 hours.
2.4 Payment Information
Payment processing is handled by Creem.io. We do not store your credit card details. We retain transaction records including amounts, dates, and payment status for billing purposes.
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process your generation requests through third-party AI models
- Manage your account, credits, and billing
- Send service-related communications (not marketing without consent)
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
4. Data Sharing and Third Parties
We share your data with the following third parties:
- AI Model Providers — Your prompts and uploaded media are sent to third-party AI APIs (e.g., PIAPI, GRSai) to generate content. These providers process data according to their own privacy policies.
- Supabase — Our database and authentication provider. Stores account data and generation history.
- Cloudflare — Stores uploaded and generated media files via R2 object storage.
- Creem.io — Processes payments for credit purchases and subscriptions.
- Vercel — Hosts our application and processes web requests.
We do not sell your personal data to any third party.
5. Data Retention
- Account data: retained while your account is active
- Generation history: retained for 90 days, then anonymized
- Uploaded media: deleted after 24 hours
- Generated media: retained for 30 days for download, then deleted
- Transaction records: retained for 7 years (legal requirement)
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to or restrict certain processing
To exercise these rights, contact us at privacy@clakra.com. We will respond within 30 days.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive data, and role-based access controls. However, no method of electronic transmission or storage is 100% secure.
8. Cookies and Analytics
Clakra uses essential cookies for authentication and session management. These cookies are required for the service to function and do not track you across other websites.
We do not currently use third-party analytics or marketing cookies. If this changes in the future, we will update this policy and provide notice before deploying such tools.
9. Children's Privacy
Clakra is not intended for users under 16 years of age. We do not knowingly collect personal data from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of the service after changes constitutes acceptance.
11. Contact
For questions about this Privacy Policy, contact us at privacy@clakra.com.